Refund & Payment Policy

1. Overview

This Refund & Payment Policy governs all financial transactions, invoice renewals, and refund requests executed through CorelHost ("CorelHost", "we", "us") and our billing management portal at portal.corelhost.com.

2. Payment Methods & Currency

We offer secure payment gateways tailored for both local and international clients:

• Local Pakistani Wallets & Banks: EasyPaisa, JazzCash, SadaPay, NayaPay, and Direct Bank Transfer (Meezan Bank).
• Online Gateways & Cards: Credit/Debit Cards via Safepay, international card processors, and supported digital wallets.

Invoices generated in PKR or USD must be paid in full before service activation. Transaction fees charged by payment gateways or local banking institutions are non-refundable.

3. Billing Cycles, Invoices & Late Fees

• Automated Invoicing: Renewal notices and invoices are sent automatedly prior to the service due date.
• Due Date Compliance: Failure to settle invoices by the due date results in automated service suspension. Accounts remaining unpaid past the grace period are subject to permanent termination and data deletion.
• Late Reactivation Fees: Overdue invoices or terminated accounts requiring backup restoration may incur an administrative reactivation fee.
• Promotional Pricing: Promotional discounts apply exclusively to the initial billing term. Renewals are automatically billed at standard regular rates.

4. 30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee on initial orders of eligible hosting products, including:

• Shared Web Hosting
• WordPress Hosting
• Reseller Hosting
• CMS & CodyChat Hosting

Guarantee Scope & Conditions:

• The refund window starts strictly on the original account creation date and expires after 29 calendar days.
• Refunds apply exclusively to first-time new customers ordering their first eligible product. Existing or past clients, multiple accounts managed by the same individual, and account renewals are strictly non-refundable.
• If a promotional code or coupon was applied during checkout, or if website migration assistance was provided by CorelHost technical staff, the order becomes non-refundable.
• If a free domain was granted as part of a hosting bundle, the regular registration cost of the domain name will be deducted from any processed refund amount.

5. Non-Refundable Products & Services

The following products, services, and fees are 100% non-refundable under all circumstances:

• Domain Registrations, Renewals, Transfers, and EPP code fees.
• Virtual Private Servers (VPS) and Dedicated Servers.
• Offshore Hosting, DMCA Ignored plans, and Licensing Nodes.
• Custom Web Development, SEO services, or WHMCS/LiteSpeed add-on software licenses.
• Account credits, promotional credits, setup fees, and duplicate payment balance credits.

6. Absolute Inadmissible Refund Reasons

Refund requests will be denied under any of the following conditions:

• Termination or suspension due to violations of our Acceptable Use Policy or Terms of Service (e.g., spamming, hosting malware, abusive content).
• User error, change of mind, lack of technical skills (e.g., cPanel management), or buying an unneeded service.
• Unused active accounts where the client simply chose not to deploy their website or service.
• Abuse, defamatory statements, or unprofessional behavior directed at CorelHost support agents.

7. How To Request A Refund

To submit a refund request, clients must open a formal billing ticket via the client portal:

• Portal Ticket: Log in to portal.corelhost.com and submit a ticket under the Billing Department.
• Processing Timeline: Valid refunds are reviewed within 72 business hours. Refunds approved for local wallets or crypto/bank transfers may take up to 10 to 30 business days to reflect depending on gateway processing schedules.

8. Payment Disputes & Chargebacks

Clients agree to resolve all billing inquiries directly with CorelHost support. Initiating an unauthorized chargeback or payment dispute with a bank, card issuer, or mobile wallet provider will result in immediate account suspension, permanent service ban, forfeiture of all hosted data, and a dispute handling charge.